Halifax banking apps are down, leaving customers unable to login and access their money this morning. According to Down Detector, customers are experiencing issues with online banking, using a cashpoint, logging in, seeing their recent transactions, and accessing their money.
Customers across the UK have been hit with a myriad of issues on Thursday morning, with some reportedly unable to see the money in their account.
Other are reporting the outage goes beyond the app, and cash withdrawals are no longer possible.
The outage is also affecting Lloyds and Bank of Scotland customers.
Customers began experiencing issues around 8am, citing saying their balance is ‘missing’ and shows ‘N/A’.
Looking at Down Detector, it appears Halifax customers began seeing issues at 8am today, with around 1,356 people reporting problems with the app or online banking.
Halifax users are being met with an error that shows N/A rather than their account balances.
Along with online services going down, it also appears that cash machines aren’t working with it being suggested that balances and withdrawals can’t be checked.
One user named Bibin wrote on Down Detector: “My Halifax account completely blank. Don’t know what to do.”
Another named JB said: “I have the same issue (says N/A) on all my accounts, but when I click on view statements it gives me the balance, pending transactions and statement history.
“Anyone else experiencing the same and can confirm the data is up to date?”
The issue is not just confined to Halifax customers either – with the bank being part of the Lloyds banking group, which is also experiencing issues this morning.
Speaking on Down Detector’s forum page, one user named Peter Burns said: “Internet banking down. Can’t access any of my accounts.
“Lloyds website message, in red, “can’t access your account information, please try later” Tried later…same message !!”
Another called Laura added: “Can’t see balance won’t let me make any payments.”
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When will Halifax be back up?
Halifax has not given a time frame for when its app services will resume.
Express.co.uk will update this page when the outages appear to be over.
Published at Thu, 18 Nov 2021 09:39:00 +0000