Unfortunately, these rules do not apply when switching from the Openreach network to providers with their own infrastructure, like Virgin Media, Giganet, Hyperoptic, Community Fibre, and more. Regulatory body Ofcom is looking to change the rules so that the same “One-Stop” switch process applies, but this change won’t be enforced until April 2023.
If you’re looking to move from BT Broadband to Virgin Media, for example, you’ll need to contact both providers separately to cancel your current package and organise the installation and set-up of your new internet connection. If the installation dates don’t line up, this could leave you without broadband for a while.
It’s worth remembering that – regardless of the broadband provider that you pick – you’ll always have a 14-calendar-day “cooling off” period during which you can cancel your request to switch broadband provider without being charged.
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