5:35PM UPDATE: Santander customers are still unable to access key services tonight. Online banking and the app are both still down leaving many without any way of checking their accounts or transferring money. Santander has just updated its status with the bank saying: “We’re sorry a technical problem is still affecting our services.”
Along with customers venting their anger, experts have also said the outage is unacceptable with Gareth Shaw, Head of Money at Which?, saying: “These technical issues will be causing stress for many Santander customers – with people reporting that they have been unable to make online payments or in some cases purchase food in their local supermarket.
“Customers can incur fines, penalties and fees when they’re not able to access their finances, so the bank must offer compensation to all those who have been impacted in this way.
“These problems demonstrate why it is vital that banks invest to ensure their systems are up to the task of protecting their customers’ accounts and maintaining the services they rely on.”
ORIGINAL STORY: If you’re trying and failing to access Santander’s online services today, it seems you are not alone. Thousands of users are complaining that online banking and the official app are offline and not working with many seeing a message that simply says “Oops something went wrong.” The issues appear to have begun at around 10am and are still ongoing with the bank confirming that it is having technical issues with its online services.
Independent tracking website DownDetector, which monitors mentions across social media to track when web services are offline, is suggesting that thousands of customers are currently experiencing the outage. In fact, at the time of writing, there are some 2,000 complaints that users can’t access the site or check their accounts via the smartphone app.
Speaking on DownDetector’s forum page one Santander customer said: “I can’t get onto my online banking what’s going on?”
Whilst another added: “It’s so frustrating couldn’t get a car today.”
Many customers have also flocked to social media to vent their frustrations with one person tweeting, “Perfect that on the day of my car insurance renewal, Santander is down so I can’t pay for my insurance.”
Replying to customers, Santander said: “At this time our services are down. We are working hard to have these back up and running. Please do keep checking our website for any updates.”
Santander’s status page has also confirmed that the bank’s online platforms are facing some serious gremlins with it showing that Mobile Banking, Online Banking and Telephone Banking are all down.
A message also states, “We are currently experiencing technical issues, we are working hard to resolve. Apologies for any issues this causes.”
It’s currently unclear exactly what is causing the problems or when they will be fixed although Santander has confirmed that its services are receiving planned maintenance this weekend and it seems that could be the root of the issues.
Published at Sat, 15 May 2021 16:39:00 +0000